Shipping Updates

Holiday 2022 Notices

12/20 and 12/20 UPS DELIVERY ALERTS

Here is a link to the UPS Service Alert page. As of 12/20 there were 314 zip codes in the midwest adversely affected by the weather. There is a search engine on that link to see if your destination is impacted.

Looking forward, the NOAA is forecasting hazardous blizzard conditions in the midwest and Great Lakes through 12/26 and below freezing temperatures as far south as the Gulf during this time. Please be safe out there, and be in touch with questions or concerns as we navigate this together.

Week of 12/19/22

If you placed your order before Friday 12/09 and still have not received it, please contact me at Liz@AmericanOliveFarmer.com. You should have your purchase.

UPS Policy:  If your order value is over $300 UPS automatically designates it signature required. UPS is also selectively diverting customer packages from your ship to address to a UPS Access Point (like a local shop) if it cannot be delivered at the first attempt. We do not and cannot control this. It is a local UPS decision to avoid theft in high traffic and/or high claim areas. 

Holiday Delay Notice If you receive a notice that your package is delayed or damaged and that the sender has been notified please know we do not receive these notices. There is no exception reporting or way the carriers are closing the loop with us. If you receive such notices, [lease contact me right away to see how I can best assist you in receiving your purchase.

Week of 12/12/22

All orders received by noon Monday through Friday were being shipped same day, and carrier delivery is holding at 3 to 5 days from pick up for most packages. Please use this as a guideline as to what to expect, not as a guarantee. If your order has not be received within 5 days and there is no UPS update, contact Liz@AmericanOliveFarmer.com

12/09/22 -  Recommend Chanukah Order Deadline *

12/16/22 - Recommended Christmas Deadline *

* Orders placed after these dates may make it before the holiday, however, both surges in package quantities and unpredictable weather make it less likely. Reminder: The carriers are not guaranteeing delivery dates.

Pricing as Low As We Can Go, Starting at $7.95

Small Orders

Update 11/13/22:  Our shipping and handling charges have been lowered to start at $7.95 rather than $9.95, and as many of our outgoing packages are under 6 lbs, or two x 375 ml bottles, you will find your charges lower than before. 

Medium to Large Orders

Update 11/13/22:  Heavier packages are significantly more expensive for us to ship and insure, and all shippers charge by "dimensional weight", a combination of how much room packages displace as well as how much they weigh. We've worked with data from our specific shipments these past few months to create a scale based on estimated package weight. Please see the shipping table which appears further down on this page. Although the prices are higher than you're used to seeing, they still only represent part of the total cost. In many instances American Olive Farmer covers over 30% of the true cost to ship your order because we are not factoring in dimension or shipping zones, only weight.

We have experienced significant breakage over 26 lbs, so recently (and temporarily)  have made that the cut off. I'm very sorry for the inconvenience, however, if your cart weighs over 26 lbs we have to start a new transaction to ensure that the labor force doesn't overload your parcels and cause breakage. I'm working with the fulfillment center to manage things on their end, but there is no other way for us to indicate to the fulfillment center to start additional boxes for your orders at this time. Thank you for your understanding.

Post Office Boxes

Update 11/29/22:  We are currently unable to deliver to APO/FPO or regular PO Boxes. 

Destinations Outside the 48 Contiguous US States

If you are shipping to a US destination outside of the 48 states, charges start at $24.95; there is no 2-day option for these zones per my current contract. That said, if you have a special request, contact me at Liz@AmericanOliveFarmer.com so I determine if it is possible to create a customized solution for you. 

Carriers & Shipping Method

All orders within the 48 contiguous US states ship via ShipBob 2-Day Express, a special arrangement with our fulfillment company, to ensure orders arrive safely and on time. ShipBob contracts with UPS, FedEx, USPS, and other carriers to provide lower rates and faster service than can be achieved if only one carrier was nominated. Essentially, the service ensures that trucks leave the the fulfillment center full; if the UPS truck is full, the parcel will be placed in the FedEx truck, etc., to keep parcels moving, especially during peak season.

Although the service is called "2 Day Express" the carriers will not guarantee a specific delivery date. Most orders arrive in 2 days after pick up, however, some may take up to 5 days. If your package is not moving, please contact me at Liz@AmericanOliveFarmer.com to see if there is anything I can see or do on this end. Please scroll down to read the section called "Order Timing", which appears below the current shipping table.

Why We No Longer Offer Standard Shipping

Standard shipping options throughout Q3 2022 encountered more than 10% breakage and delays of up to 3 weeks, which is not acceptable to you nor financially viable for me. Intact and on time deliveries have improved significantly since we made the change to "2 Day Express", with breakage rates stabilizing at a fraction of 1%, and most orders arriving in 2 to 5 days.

International Shipping

We do not currently have the option to ship overseas. If you reside in Japan, some of our product is available through our authorized agent.

Shipping Rates, Effective 11/13/22

This chart shows detailed shipping rates to all zones up to 26 lbs

Order Timing

Orders placed Monday through Friday before noon Pacific time are contracted to be packed and shipped the same day, holidays excluded. Expect processing delays of up to two days during holiday periods. American Olive Farmer uses a 3rd party fulfillment company to carefully select, wrap, label, and ship your package using an express service with expectation that 98% of the packages shipped on our behalf arrive to your selected destination in good condition within 2 days of pick up at the warehouse. 

IMPORTANT:  We do not currently have a technical or logistics solution for holding orders or selecting future dates. Expect that any order placed will be fulfilled per the standard process.

Fulfillment Performance

November 2022 Report:  Avg time to pick & pack = 1.2 days. Avg time in transit 2.5 days.

 

Standard shipping carton for three bottles of oil or vinegar shown wrapped in eco-friendly "geami" honeycomb style packaging.

Sustainable Materials

We selected this shipping partner in part because of their ability to better service our customers outside of California, and in part because they use the same eco-friendly packaging we adopted in 2010. This honeycomb paper, called "Geami", is free of plastics, fully recyclable, does not require tape, and very efficiently creates a cushion due to its unique structure when it is properly pulled around our bottles. Likewise, each item is scanned so that optimal package sizes are selected, reducing materials and the impact on the planet.

Note: 8/12/22: some customers experienced preventable damages this summer due to under-packing by the fulfillment center and rough handling by the "standard" carrier. Photos and feedback were actively used to generate replacements and improve performance. Thank you to everyone for your support in getting logistics ship shape. If you experience damage to your order, or if it is late, please contact me immediately via Liz@AmericanOliveFarmer.com  so we can address the issue together. 

Carbon Neutral / Climate Positive Option

Should you wish to make your order carbon neutral we have partnered with EcoCart to do so. All monies collected are passed through to fund a carbon sequestration forestry product in McCloud that meets 3 of the UN's climate goals.

A proprietary algorithm is applied to very item you purchase which considers the item's content and delivery destination. For example, a carbon offset for a bottle of Coratina EVOO made in California and shipping locally is $0.48, however, the offset for the same size bottle of Traditional Balsamic Vinegar made in Italy costs $1.01 to offset. Here is the link to learn more about our partnership with EcoCart. Participation is not mandatory, so if you prefer, you can opt out on the shopping cart page. 

We are matching all carbon offsets during the holiday season which means your package goes from being carbon neutral to achieving climate positive status. We are working toward making every carbon neutral shipment a climate positive one.

Lost, Damaged, or Stolen Packages

Route® Full Package Protection

We recommend using the Route® Package Protection Service option at check out. If you have done so and have a lost, damaged, or stolen package, click here to file a claim for replacements or refunds. Route® Package Protection (recently rebranded "Green Package Protection") costs $0.98 to insure orders under $100. Orders over $100 cost 1% to 5% depending on factors determined by Route®. In my experience, most Route® order charges range between $0.98 and $1.98, and response has been nearly immediate when seeking approval for damages. As with Carbon Neutral Shipping from EcoCart, you can also opt out of this expense in your shopping cart before you complete your purchase.

AOF Limited Package Protection

American Olive Farmer will replace, refund, or issue store credit for any products which arrive damaged, however, do not have any provision for lost or stolen packages once the carrier indicates that they have been delivered to their destination. Based on recent parcel carrier performance we recommend that our customers consider opting in to Route® Package Protection at check out.

Breakage Follow Up

Should your package suffer breakage in transit it is vital that you take photos of the packaging and broken item(s) so that a claim can be filed. If you purchased Route® Green Package Protection then you can file directly with them, or contact me with your details and I will process the claim on your behalf for a replacement or refund. If you did not purchase Route® take photos and contact me anyway, and I'll make things right.