One Low Cost
We only have standard shipping as an option for the near term; expedited shipping being programmed for later in the season. Standard shipping cost for the continental US is $9.95 and $24.95 for Alaska and Hawaii. We do not currently have the option to ship overseas, however, that also is under development at this time. There is no order minimum.
98% Arrival within 5 Days of Departure
Orders placed Monday through Friday before 11:45 Pacific time will be packed and shipped the same day, holidays excluded. American Olive Farmer uses a 3rd party fulfillment company to carefully select, wrap, label, and ship your package using standard ground shipping services in the US with a guarantee that 98% of the packages shipped on our behalf will arrive within 1 to 5 days of pick up.
We selected this shipping partner in part because of their ability to better service our customers outside of California, and in part because they use the same eco-friendly packaging we adopted in 2010 that is free of plastics, fully recyclable, does not require tape, and very efficiently creates a cushion due to its unique honeycomb structure when it is properly pulled around our bottles. Likewise, each item is scanned so that optimal package sizes are selected, reducing materials and the impact on the planet.
[Note 6/30/22: we recently discovered that several items were scanned incorrectly, so some shipments departed that did not meet our standard for either wrapping or box selection. This was discovered with the assistance of our discerning customers and is in the process of being remedied by our fulfillment partner. Thank you all for your immediate and helpful insights!]
Carbon Neutral Option
Should you wish to make your order carbon neutral we have partnered with EcoCart to do so. Every item you purchase is subject to an algorithm which considers its production and its delivery to you. For example, a carbon offset for a bottle of Coratina EVOO made in California is $0.48, however, the offset for the same size bottle of Traditional Balsamic Vinegar made in Italy cost $1.01 to offset. Learn more about our partnership with EcoCart here.
Lost, Damaged, or Stolen Packages
Route® Full Package Protection
We recommend using the Route Package Protection Service option at check out. If you have done so and have a lost, damaged, or stolen package, click here to file a claim for replacements or refunds. Route package protection costs $0.98 for orders under $100. Orders over $100 cost 1% to 5% depending on factors determined by Route. In my experience, most Route Order charges range between $0.98 and $1.98, and response has been nearly immediate when seeking approval for damages.
AOF Limited Package Protection
American Olive Farmer will replace, refund, or issue store credit for any products which arrive damaged, however, do not have any provision for lost or stolen packages. Based on current parcel carrier performance we recommend that our customers consider opting in to Route Package Protection at check out.