Product Guarantee & Customer Service
We'd like you to be delighted
We'd like for you and your gift recipients to be delighted with your purchase, however, if things aren't right we'll make it so with a replacement, store credit, or a refund. All we need is a receipt or other proof of purchase. To start the process, contact me at Liz@AmericanOliveFarmer.com.
Please inspect your order upon receipt, and if we've shipped the wrong item, an item is missing, or if what you received is defective or damaged, contact us immediately--or at least within 14 days if you are able. The sooner we know, the sooner we can make things right. Unfortunately, we are unable to accept returns on sale items or gift cards.
Once we hear from you and work with you on the solution a replacement item will be dispatched, or if you prefer you’ll be refunded via your original method of payment or issued store credit. Please remember it may take some time for your bank or credit card company to process and post a refund.
Customer Service - Small Company, Big Hearts
We're a small company so ask your patience and understanding in advance. The best way to reach me is by email, however, I'm happy to take your call or text.
By Email: Liz@AmericanOliveFarmer.com
By Phone: 530-727-2004. We'll do our best to respond to your voicemail or text message within 24 hours, most of the time, we're able to pick up by the 2nd ring! [November & December will require more patience]
By Post: American Olive Farmer, PO Box 675, Corning, CA 96021-9783