How Pre-Orders Work

Some of our most seasonal items — including Olio Novello and fresh olives — become available only once a year, and often in limited quantities. When we have a reliable arrival or harvest date, we may offer a pre-order so customers can pay and reserve the item before it is ready to ship.

At other times, we may offer a Notify Me When Back in Stock button instead. This lets you receive an email when the item becomes available, but it does not reserve inventory.

Before You Pre-Order

Please note these important details before placing a pre-order:

• Payment is collected at checkout to reserve your item.
• Accelerated checkout is not available for pre-orders. Pre-orders cannot be purchased using Shop Pay, Apple Pay, Google Pay, or Meta Pay.
• If your cart includes both pre-order and in-stock items, the entire order may be held until the pre-order item is ready to ship.
• Olive trees and fresh olives are exceptions. These items ship separately because they are fulfilled from different locations.
• You may cancel a pre-order by emailing Liz at Liz@AmericanOliveFarmer.com before the order ships.

Option 1: Notify Me When Back in Stock

If an item is not yet available for purchase, you may see a Notify Me When Back in Stock button where the Add to Cart button usually appears.

Here is how it works:

1. Enter your email address on the product page.
2. You will receive an automated alert when the item becomes available.
3. You are not obligated to buy the item.

Important notes:

• Adding your email for a back-in-stock notification does not sign you up for our mailing list.
• It does not reserve inventory.
• For fresh olives, we usually activate pre-orders only after the first harvest date is known. If we are between harvest windows, your only option may be to sign up for notification. When pre-orders open, please select the appropriate harvest timing: early, mid, or late harvest.

Option 2: Pre-Order

When pre-orders are available, the Add to Cart button changes to Pre-Order or Pre-Order Now.

Pre-orders are used selectively for items with strong seasonal demand and a reasonably reliable arrival date. When you pre-order, your payment is processed at checkout and your item is reserved for shipment once it becomes available.

If your cart includes a pre-order item and in-stock items, the checkout system may hold the entire order until all items are ready to ship.

Exceptions include:

• Olive trees: ship separately by UPS Ground from the nursery.
• Fresh olives: ship separately by UPS Ground from our packing area in Corning, California.

Why We Use Pre-Orders Selectively

We began using pre-orders after a late harvest created unusually high demand for Olio Novello and fresh olives. Since then, we have continued to use the feature carefully, and only when it helps customers reserve seasonal or small-batch items.

Before we offer a pre-order, we make sure:

• We have a confirmed or reasonably reliable production or harvest date.
• The item is expected to ship within 30 days, and often sooner.
• We can keep customers informed if the schedule changes.

If you prefer not to pre-order, the Notify Me When Back in Stock whenever  inventory notifications are active.

FAQs About Pre-Orders

Q: When will I be charged for a pre-order?
A: Payment is processed at checkout to reserve your item.

Q: Can I combine pre-orders with other items in my cart?
A: Yes, but the entire order may be held until all items are ready to ship. Olive trees and fresh olives are exceptions because they ship separately.

Q: What if the estimated ship date changes?
A: We will notify you by email if there is a significant change to the schedule.

Q: Can I cancel my pre-order?
A: Yes. Please email Liz@AmericanOliveFarmer.com before the order ships.

Questions?

Questions are welcome. Liz answers them herself.

Liz Tagami
Liz@AmericanOliveFarmer.com
530-727-2004

Thank you for your patience with seasonal food and small-batch inventory.

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