How Pre-Orders Work
How Pre-Orders Work
What Are Preorders?
Preorders allow you to reserve limited-edition or high-demand items before they become available. This feature is designed to accommodate requests for seasonal favorites like Olio Novello or other items we’re confident will arrive soon.
We currently offer two preorder-related options:
Option 1: Notify Me When Back in Stock
If an item isn’t yet available for purchase, you can request to be notified the moment it’s back in stock. Here’s how it works:
- Look for the “Notify Me When Back in Stock” button on the product page where the “Add to Cart” button usually appears.
- Enter your email address to receive an automated alert when the item is restocked.
Important Notes:
- Adding your email for notification purposes does not sign you up for our mailing list or obligate you to purchase the item.
- You’ll only receive a transactional email when the product becomes available.
- In the example shown, Fresh Olives, we don't activate the pre-order option until we know the first harvest date. If we're between harvests your only option is to sign up to be notified. Make sure you select "early", "middle", or "late" harvest when you do!
Option 2: Preorder
Occasionally, we offer the ability to preorder select items when there’s significant interest, and we’re confident of an imminent arrival date.
When preorders are available, the “Add to Cart” button changes to “Preorder”. If you choose this option, here’s what you need to know:
- No Accelerated Checkouts: Preorders cannot be purchased using Shop Pay, Apple Pay, Google Pay, or Meta Pay.
-
Cart Handling: If your cart includes both preorder and in-stock items, the entire order will be held until the preorder item is ready to ship. Exceptions include:
- Olive Trees: Ship separately via UPS Ground from the nursery.
- Fresh Olives: Ship separately via UPS Ground from our packing area in Corning, CA.
Why We Installed a Preorder Feature
The unprecedented lateness of the 2023 harvest inspired us to test the preorder feature for Olio Novello and a few other items due to the overwhelming number of requests for restock notifications.
Based on our experience, we’ll continue to use preorders selectively, ensuring:
- We have a confirmed production date.
- The preorder item will ship within 30 days—or sooner!
Your preorders are invaluable as we work to rebuild inventory and streamline our operations. Of course, if you prefer to wait for the “Notify Me” option, that will always be available.
FAQs About Preorders
Q: When will I be charged for a preorder?
A: Payment is processed at checkout to reserve your item.
Q: Can I combine preorders with other items in my cart?
A: Yes, but the entire order will be held until all items are ready to ship (exceptions: olive trees and fresh olives).
Q: What if the estimated ship date changes?
A: We’ll notify you via email if there are significant changes to the schedule.
Q: Can I cancel my preorder?
A: Yes, simply email Liz@AmericanOliveFarmer.com to request a cancellation.
Contact Us
Have feedback about our preorder feature? I’d love to hear from you. Email me directly at Liz@AmericanOliveFarmer.com.
Thank you for being one of our valued patrons!
– Liz Tagami
Personalized Care
By the owner, always
Secure payments
Using standard industry encryption
Live Trees & Fresh Olives
Ship via UPS Ground
Oil & Vinegar
Ship via ShipBob Express